Privacy Policy

At www.devaramdiamonds.com, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information

When you make a purchase, create an account, or interact with our Site, we may collect the following personal information:

• Contact Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit card details, billing address, and other payment-related data (processed securely by our payment processors).
• Account Information: Username, password, and any preferences you set for your account.

Non-Personal Information

We also collect non-personal information automatically when you interact with our Site, including:

• Device Information: IP address, browser type, device type, operating system, and other technical information.
• Usage Data: Information about how you use our Site, such as pages visited, links clicked, and other interaction data.
• Cookies: Small text files placed on your device to enhance your experience. Please see our Cookie Policy below for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing and Fulfillment: To process your orders, handle payments, and ship products to the correct address.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance with your orders.
• Account Management: To create and manage your account, allowing you to track orders, manage preferences, and access personalized services.
• Marketing and Communications: To send you promotional materials, product updates, newsletters, or special offers (if you have opted in to receive such communications).
• Website Improvement: To analyze usage trends and improve the functionality and user experience of our Site.
• Legal Compliance: To comply with applicable laws, enforce our Terms and Conditions, and protect against fraud and abuse.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party vendors and service providers (e.g., payment processors, shipping carriers, email marketing platforms) who assist us in operating our business and fulfilling your orders. These third parties are obligated to keep your information confidential and use it only for the purposes specified by us.
• Legal Compliance: We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, and safety of www.devaramdiamonds.com, its customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change by updating this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and collect information about how you interact with our Site. Cookies help us:

• Remember your preferences and login details.
• Analyze website traffic and usage patterns.
• Customize content and advertising based on your interests.

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of certain features on our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption technologies, secure servers, and implementing industry-standard security practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving promotional emails or marketing communications by following the unsubscribe instructions in those communications or contacting us directly.

If you wish to exercise any of these rights, please contact us using the contact information below.

8. International Transfers

If you are located outside of United Arab Emirates, please be aware that your personal information may be transferred to and processed in UAE, where our servers are located. By using our Site and providing your personal information, you consent to the transfer of data to UAE.

9. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy only applies to information collected by www.devaramdiamonds.com. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

• Email: info@devaramdiamonds.com
• Phone: +91 6381712490 / +971509925472/ +971586230099